Terms of service
Last updated: 2026-09-29 · Operator: MoLu مولو
This page is also available in Arabic: العربية
By using the MoLu platform (“the platform”), operated by MoLu مولو, you agree to these terms. If you don’t agree, please don’t use the platform.
1. What the platform does
The platform is a technical intermediary that lists businesses and takes bookings for them. The service itself (hair, beauty, massage and so on) is provided by the business, which is responsible for its quality, safety, prices and licences. We are not a party to the agreement between you and the business.
2. Bookings and payment
Prices are set by the business, shown before you confirm, and paid to the business at the appointment unless stated otherwise. Quiet-hours discounts and home visit fees appear in the bill before you confirm.
Make sure your mobile number is right: confirmations and reminders go to it. Your booking link is private; don’t share it.
3. Changes, cancellations and no-shows
You can change or cancel your booking from its link until the cut-off the business sets before the appointment; after that, contact the business directly. Repeated no-shows may lead a business to refuse future bookings.
A business may cancel or change an appointment in an emergency and will contact you.
4. Reviews
Only customers who booked and attended can review, once per visit. Reviews must be honest and about your own experience. Abusive, false or promotional content, or content exposing others’ data, isn’t allowed. We may hide any comment that breaks these rules; businesses can’t delete reviews.
5. Business accounts
You confirm that your business details, prices and hours are accurate, that you have the rights to the photos you upload, and that your business is properly licensed. You are responsible for your password and all activity on your account, and for handling your customers’ data under the PDPL.
6. Subscriptions
The free plan costs nothing within its published limits. Pro is SAR 79 a month or SAR 790 a year; Business is SAR 199 a month or SAR 1,990 a year. New accounts start with a 14-day free trial.
Subscriptions are paid in advance and don’t renew automatically. When one ends the account moves to the free plan and keeps its data. Payments aren’t refunded for unused time, unless the law requires it or we fail to provide the service.
We may change prices in future; changes never apply to a period already paid.
7. Acceptable use
You may not use the platform for anything unlawful or indecent, for fake bookings or spam, or to attack, disrupt or scrape it. We may suspend accounts that do.
8. Intellectual property
The MoLu name, logo, design and illustrations are ours. Businesses keep ownership of their photos and content and let us display them on the platform.
9. Limits of liability
We provide the platform “as is” and aim to keep it available without guaranteeing it will never be interrupted. We aren’t responsible for services provided by businesses or any harm from them. In any case, our liability to a business owner is limited to what they paid us in the three months before the claim, as far as the law allows.
10. Changes and termination
We may update these terms and will change the date above; using the platform after an update means you accept it. Business owners can close their account at any time by writing to us.
11. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, whose courts have jurisdiction over any dispute. If the Arabic and English versions differ, the Arabic version prevails.