Frequently asked questions

Yes. Booking is completely free; you pay for the service directly to the centre or independent at your appointment.

No. Open the booking page on any phone and book in seconds. If you like, add MoLu to your home screen with the “Install the MoLu app” button at the bottom of the page.

No, your name and mobile number are enough. An account is optional and keeps your bookings, points, favourites and messages in one place.

At most places you get a WhatsApp confirmation as soon as you book and a reminder before the appointment, each with a link to your booking. Your booking is always on the confirmation page and in “My bookings”.

From the booking link in your WhatsApp message or from “My bookings”. Online cancelling is open until the time the business sets before the appointment (usually two hours); after that, contact them directly.

Yes. Turn on “Comes to your home” in the directory to see centres and independents who visit homes. Any visit fee is shown before you confirm, and you enter your address when booking.

You pay the provider directly at the appointment, in whatever way they accept (cash, mada and so on). Some businesses also sell session packages and gift cards on their page.

Yes. Only people who actually attended an appointment booked through MoLu can review, and a business can reply to a review but not delete it.

Some businesses give you a treat after a number of visits (a loyalty card), and you collect points in your account with each visit and each friend you invite. You can see them on your account page.

Only the centre or independent you book with sees your name and number, to manage your appointment. We never sell your data. Details are in the privacy policy.

A Saudi platform that gives salons, barbers and independents their own booking page, with automatic WhatsApp confirmations and reminders, plus appointments, clients and reports, with no commission on bookings.

Start with a 14-day free trial with every feature, no card needed. After that: Free (up to 40 bookings a month), Solo SAR 39, Pro SAR 79 or Business SAR 199 a month. Paying yearly saves two months.

No. You pay a fixed subscription only, and the full price of every service is yours.

If you don’t subscribe you move to the Free plan automatically, and your page and data stay as they are. Subscribe any time to bring back automatic messages and unlimited bookings.

By mada, Visa, Mastercard, Apple Pay or STC Pay, monthly or yearly, and the plan starts at once. Bank transfer is available too. Cancel any time.

Yes. Choose “Independent” when you sign up: your page shows no address, and you set the areas you cover, a visit fee and travel time between appointments. The Solo plan is SAR 39 a month. A freelance document is optional.

Yes. Pick everything you offer (hair, make-up, nails, henna…) and you appear in the directory under each one; we add starter services you can reprice.

No, signing up does not require one. Verification is optional: upload your commercial registration, licence or freelance document to show a verified badge that builds clients’ trust.

From the Team page add each person with their services and hours, or send them the join link so they sign up and see their schedule on their phone. The number of team members depends on your plan.

Use Import in your dashboard to upload a CSV file (you can save one from Excel or your previous platform). If you’re paying a booking platform commission, you get 3 free months when you switch.

Each booking usually sends three messages: a confirmation and a reminder for the client, and an alert for you. Solo includes 250 messages a month, Pro 450 and Business 1,500. Past that, remind clients by hand with one tap.

Your dashboard has a “Book” on Google page with step-by-step instructions to add your booking link to your Google Business Profile.

Register a group of branches: each branch has its own page and team, and you see them all from one dashboard.